This Plaitr Prohibited Use Policy (the “Prohibited Use Policy”) applies to all products, services, offerings, platforms, or technologies provided by Plaitr (“Plaitr”, “we” or “us”), whether directly or through any partnership, integration, or co-branding arrangement (“Plaitr Offerings”). “You” and “your” mean the person or legal entity applying for, accessing, or using any Plaitr Offerings and, if applicable, any authorized representatives, employees, agents, or affiliates acting on your behalf.
This Prohibited Use Policy is incorporated into the Plaitr Terms of Service, any product-specific agreements you enter into with us, and any other agreements between us. Where product-specific restrictions conflict with this Prohibited Use Policy, the stricter rule applies.
1General prohibitions
You should not use any Plaitr Offerings in any manner that: (i) violates any applicable law, regulation, or sanctions program; (ii) contravenes applicable payment network rules, partner requirements, or Plaitr policies; or (iii) circumvents limits, authentication, or risk-control measures imposed by Plaitr or its partners.
2Sanctioned and restricted jurisdictions
You should not access or use Plaitr Offerings if you are:
located in, a resident of, or otherwise transacting with a country, territory, or entity subject to comprehensive sanctions or embargoes, including without limitation Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, or Luhansk regions of Ukraine;
located in, or transacting with, jurisdictions that Plaitr prohibits due to high money-laundering, fraud, or compliance risk, including but not limited to Afghanistan, Belarus, Central African Republic, Democratic Republic of the Congo, Eritrea, Ethiopia, Guinea, Guinea-Bissau, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Russia, Somalia, South Sudan, Sudan, Venezuela, Yemen, and Zimbabwe; or
a person or entity named on any restricted party list issued by the United States, United Kingdom, European Union, United Nations, or other applicable jurisdiction.
3Prohibited activities
You should not use any Plaitr Offering for any activity that is unlawful, regulated without a license, or otherwise restricted by this Prohibited Use Policy.
3.1 Unlawful activity
Sale of illegal drugs or controlled substances without appropriate authorization or licensing.
Prostitution, unlawful adult services, human trafficking, or sexual exploitation.
Unlicensed gambling or wagering, including internet gambling where prohibited.
Sale of unlicensed weapons, ammunition, explosives, or defense articles.
Dealing in stolen property or goods obtained through fraud.
3.2 IP infringement and financial crime
You are prohibited from using any Plaitr Offering for the sale or distribution of counterfeit goods or services, or the unlicensed distribution of copyrighted content, software, or media. You shall not engage in money laundering, terrorist financing, sanctions evasion, or other financial crimes. The use of cryptocurrency mixers, tumblers, privacy-enhancing coins where prohibited, or any similar service designed to obscure the origin of funds is strictly forbidden. Market manipulation, insider trading, fraudulent investment schemes, and structuring transactions to evade reporting or compliance requirements are also prohibited.
3.3 Categorically prohibited business types
Certain activities are strictly prohibited outright:
Unlicensed money services, currency exchange, or virtual asset brokerage.
Digital asset exchanges, secondary NFT marketplaces, ICOs, cryptocurrency wallets or exchanges not authorized by Plaitr.
High-yield investment programs.
Multi-level marketing schemes.
Debt consolidation, debt settlement, credit repair, or counselling services.
Bail bonds and collection agencies.
Precious metals, gems, or jewellery trading without proper licensing (see Section 3.4 for licensed cases).
Marijuana-related services.
Adult content businesses.
Tobacco product sales.
Pharmaceutical or nutraceutical distribution without compliance approval (see Section 3.4).
Unlicensed crowdfunding or fundraising platforms.
Predatory or deceptive practices such as “get rich quick” schemes or negative-option marketing.
Identity deception or fraudulent identity services.
Any peer-to-peer money transmission without authorization.
3.4 Activities requiring prior written approval
Certain activities are not prohibited outright but may only be conducted using Plaitr Offerings if you obtain our prior written approval and satisfy all applicable legal, licensing, and compliance requirements. These include but are not limited to:
Licensed money services businesses, such as licensed remittance companies, money transmitters, and currency exchanges, including licensed virtual asset service providers.
Licensed financial services providers, including banks, broker-dealers, investment funds, and securities trading platforms.
Licensed precious metals, gems, and jewellery dealers.
Licensed pharmaceutical and nutraceutical businesses operating in compliance with applicable law.
Licensed gambling or wagering operators in jurisdictions where such activity is legal and compliant with regulatory requirements.
Plaitr may impose additional due diligence, monitoring, and transaction limits on any approved high-risk activity, and reserves the right to withdraw approval at any time.
3.5 Content, honesty, and brand
You should not use Plaitr Offerings to promote hate, violence, or discrimination, nor to produce, distribute, or facilitate content that exploits minors. You must not provide false, incomplete, or misleading information to Plaitr or its partners, process transactions for undisclosed third parties, or use Plaitr brands, trademarks, or other intellectual property without prior authorization.
4Monitoring and enforcement
Plaitr reserves the right to monitor transactions and activity for compliance with this Prohibited Use Policy and to request additional information, including proof of identity, beneficial ownership, source of funds, or transaction documentation. We may decline or reverse transactions, suspend or terminate access to Plaitr Offerings, or take any other action we deem appropriate to address suspected violations or risks. We may report suspected or unlawful activity to law enforcement, regulators, or our partners, and seek to recover any losses, penalties, or costs resulting from your breach of this Prohibited Use Policy.
5Changes to this Prohibited Use Policy
We may update this Prohibited Use Policy at any time by posting a revised version on our website. Your continued use of Plaitr Offerings after the effective date of an update constitutes your acceptance of the revised Prohibited Use Policy.
6Contact us
Questions about this Prohibited Use Policy or its application to your use of Plaitr Offerings: support@plaitr.com.
Plaitr Card prohibited use addendum
Not yet in effect. Plaitr Card programs are not currently live. This Addendum takes effect on and from the launch of Plaitr Card programs; the terms below describe how the Prohibited Use Policy will apply to card usage at that time.
For purposes of this Addendum to the Prohibited Use Policy (the “Addendum”):
Plaitr Card means any physical or virtual payment card issued under the Plaitr brand, including co-branded or partner-branded cards, and made available through a Plaitr Offering, whether issued in the United States or internationally.
Issuer means the regulated financial institution that issues any Plaitr-branded card product to you. The specific Issuer for your card product will be identified in your applicable Cardholder Agreement.
Cardholder Agreement means the agreement between you and the Issuer that governs the terms and conditions of your Plaitr-branded card, including permitted and prohibited uses, fees, and cardholder obligations.
Relationship to the Cardholder Agreement
This Addendum supplements and should be read together with your Cardholder Agreement. In addition to the prohibitions set out in this Addendum and the Plaitr Prohibited Use Policy, you must comply with all restrictions and requirements described in your Cardholder Agreement, including any restrictions on types of transactions, geographic use, security obligations, and requirements to comply with all applicable laws and network rules. Where there is a conflict, the stricter requirement applies.
Additional Plaitr Card specific restrictions
In addition to the prohibitions set out in the Prohibited Use Policy, you may not use your Plaitr Card for any transaction defined as a cash-like transaction in your Cardholder Agreement, unless expressly permitted. This includes, without limitation: (i) the purchase of money orders, traveler’s checks, or foreign currency; (ii) wire transfers, money transfers, or account-funding transactions; (iii) the purchase of cryptocurrency or other digital assets outside Plaitr-approved flows; (iv) the purchase of lottery tickets, casino chips, wagers, or gambling tokens; and (v) the use of third-party bill payment services where payment is not made directly to the merchant.
You should not use the Plaitr Card for internet gambling transactions where such activity is prohibited by law, the payment network, or the Issuer. Even if permitted, such transactions may be blocked by Plaitr or its partners at their discretion.
Compliance with Issuer and network rules
You must comply with your Cardholder Agreement, the rules of the payment network associated with your Plaitr Card, and any additional restrictions imposed by the Issuer. If there is a conflict, the stricter requirement applies.
Enforcement
Plaitr may block, reverse, or decline any Plaitr Card transaction if it appears to violate the Prohibited Use Policy, including this Addendum, if it presents elevated fraud, chargeback, or compliance risk, or if you fail to provide requested information or verification.